Shipping Policy
Effective Date: 09-01-2026
At Suriyaen, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.
1. Shipping Availability
We currently offer shipping to locations serviced by our delivery partners.
Delivery availability may depend on the customer’s PIN code, product availability, and the delivery service available in the destination area.
2. Shipping Charges
We offer free shipping on orders above ₹200, subject to the applicable delivery locations and conditions displayed during checkout.
For orders below the free-shipping threshold, applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
3. Order Processing
Orders are processed after successful confirmation of payment and order details.
Processing and dispatch may depend on:
- Product availability
- Order verification
- Payment confirmation
- Delivery location
- Operational or logistical conditions
Customers should ensure that the shipping address, phone number, email address, and other order details are correct before placing an order.
4. Delivery Time
Estimated delivery times may vary depending on the destination, product availability, courier service, and other logistical factors.
The estimated delivery information provided at checkout or by the delivery partner should be considered an estimate and not a guaranteed delivery date.
Unforeseen circumstances such as weather conditions, transportation issues, holidays, strikes, natural events, or other situations beyond Suriyaen’s control may cause delivery delays.
5. Order Tracking
Where tracking information is available, customers may receive shipment or tracking details through the contact information provided with the order.
Customers should use the tracking information provided by the delivery partner to monitor the shipment status.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
Suriyaen shall not be responsible for delays, failed delivery, additional delivery attempts, or additional charges resulting from:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect phone number
- Recipient being
- unavailable
- Refusal to accept the shipment
Please carefully verify your delivery information before confirming your order.
7. Delivery Attempts
Delivery will be handled by the applicable courier or logistics partner.
If the recipient is unavailable, the delivery partner may make additional delivery attempts or contact the customer using the information provided with the order.
If an order cannot be delivered after the applicable delivery attempts, the shipment may be returned to Suriyaen.
8. Damaged Package or Product
Customers should inspect the package and product when received.
If the package appears damaged or the product is received in a damaged or defective condition, please contact Suriyaen as soon as possible and provide:
- Order number
- Photographs of the package
- Photographs of the product
- Photographs of any visible damage
- Other information reasonably requested by Suriyaen
Any resolution will be handled in accordance with Suriyaen’s Refund & Returns Policy.
9. Cancellation After Shipping
Orders cannot be cancelled once they have been placed, in accordance with our Refund & Returns Policy.
Customers are therefore requested to carefully verify their products, quantities, billing information, and shipping address before confirming the order.
10. Non-Delivery or Delayed Delivery
If an order has not been delivered within the estimated delivery period, customers should contact Suriyaen with their order number and delivery details.
Suriyaen will work with the relevant delivery partner to determine the status of the shipment.
11. Delivery Delays Beyond Our Control
Suriyaen is not responsible for delays caused by circumstances beyond its reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Transportation disruptions
- Courier or logistics issues
- Government restrictions
- Public holidays
- Strikes or other operational disruptions
- Incorrect customer information
12. Contact Us
For questions regarding shipping or delivery, please contact us through our official communication channels:
Email:
prasathlp10@gmail.com
suriyaenshop@gmail.com
Phone:
+91 90257 71439
Address:
Painkulam, Munchirai, Tamil Nadu
